Finally - about two weeks before departure date - connected with someone who said they would put through a refund to our credit card. “But Aer Lingus won’t give refunds and are flying ghost planes across the Atlantic that are almost empty. Aer Lingus. The National Transport Authorities have issued a fresh plea asking people going for COVID-19 tests not to get on public transport. The account details entered are not currently associated with an Irish Times subscription. The airline are continuing to operate a full schedule to … A further eight people diagnosed with COVID-19 have died in the Republic of Ireland, the Department of Health announced on Sunday. AER Lingus are refusing to refund Irish passengers affected by Donald Trump’s travel ban. “A voucher instead of a refund is not acceptable and it is not going to be much use to someone who has lost their job.”. CTRL + SPACE for auto-complete. We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed. The advice comes following a spike in the number of COVID-19 cases in recent... Gardaí have set up checkpoints around the Wicklow Mountains following the 'huge volumes of traffic' in the area. British Airways and Aer Lingus update customers after US travel ban. ... UK Covid … Aer Lingus process 250,000 COVID-19 flight refunds as cancellations ongoing Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. By Will Goodbody. Customers will be expected to pay any fare difference that there may be at the time of rebooking. ... Refunds/Credit from Aer Lingus due to Covid-19 . 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. Guests from USA: Coverage Alert - 2019 Novel Coronavirus / COVID-19. For a better experience use Google Chrome, Firefox or Microsoft Edge. The sister of murder victim Jason Corbett has shared a disgusting message from an online troll on social media. Menu. Your Web Browser may be out of date. Aer Lingus Aer Lingus has waived fees for changes on all bookings when made before 31 May 2021. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. It said it was operating a reduced schedule to the US “to facilitate repatriation across Europe and North America” and passengers due to travel up to May 31st could change bookings or apply for travel vouchers. EasyJet, British Airways and Aer Lingus all say they are happy to process refunds for canceled flights. The carrier said on Monday that it is grounding its fleet of more than 300 aircraft due to the coronavirus. Passengers told POLITICO that Ryanair … In email correspondence about cancelled flights, Aer Lingus offers passengers alternate bookings and vouchers. Cancellation and Refund Policy of Aer Lingus: As stated in the policy, for those who have booked Aer Lingus Reservations online are required to cancel their bookings by filling up a refund request form. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. Once this form has been submitted your flight booking will be cancelled and the refund processed. Further, the calculated amount of refund will be provided to the passenger in the original form of payment within 7 days of cancellation. Concerned Aer Lingus customers have one less worry today after the airline confirmed it would allow people to change their flights without paying fees amid the Coronavirus pandemic. A Refund Administration fee may apply. 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We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. Chairman of the Irish Travel Agents’ Association Pat Dawson said it was “a black-and-white issue” and Aer Lingus was in breach of regulations by refusing to process refunds. ‘Flight cancellations are still occurring and we continue to receive an unprecedented number of requests for vouchers and refunds, however, we expect that the additional resources, processes and technology that we have deployed will have a positive effect in improving our processing times. Photograph: Cyril Byrne. See here for more information. If said if flights were “proceeding as planned and there is a government-issued travel restriction or travel warning, guests should contact their travel insurer to seek a refund”. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). Covid-19 Information Please check the relevant country information and local government websites for the latest information before you fly as travel requirements and restrictions are … You can visit Aer Lingus’ dedicated coronavirus page here. ... Refund & Voucher Processing. The company said that it was introducing new processes which it hopes will help to speed up its ability to issue refunds. It said “refund requests are being actioned via our website, through our social channels and through our call centre”. Aer Lingus has seen a fall in bookings to northern Italy as flyers worry about the spread of the coronavirus. Aer Lingus confirmed today it would extend their flexible change policy to existing bookings. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. Customers whose flights have been cancelled will be contacted by Aer Lingus directly, and are entitled to a refund, voucher or rerouting at a later date. The airline, part of International Airlines Group with Aer Lingus, said it would grant ticket holders a voucher or let them switch to a later date but only refund fares if it cancels a flight. Aer Lingus Coronavirus Cancellation Policy Icelandair Coronavirus Update Bookings made for travel up to and including Sept. 30, 2020, are eligible for a voucher worth the cost of their flight. Please subscribe to sign in to comment. “The US authorities won’t let non-Americans in but Aer Lingus is still flying into the country. November 15 2020 02:30 AM Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Liam Walsh contacted us to tell us about a refund issue he has been having with Aer Lingus.It sounds wearying. You can use this form to request a refund if we have cancelled your flight due to a disruption. Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. As of 3pm today, the airline will not … Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. Meanwhile, Aer Lingus has issued around 250,000 vouchers to passengers whose flights could not operate due to the Covid-19 virus, according to its Chief Commercial Officer Dave Shepherd. The European Consumer Centre which polices consumer rights across the EU, stressed that irrespective of what passengers had been told, airlines are “obliged to respect passenger rights which remain unchanged even under such extraordinary circumstances as the Covid-19 restrictions”. Simply fill out the form below to receive a voucher for the full value of your eligible flight. The Aer Lingus concession applies to those who have flights booked between now and May 31st and is in response to the coronavirus outbreak. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. The same restrictions apply with Aer Lingus, with none of it customers able to fly out of Ireland for non-essential purposes until the ban is lifted by the Government. We reserve the right to remove any content at any time from this Community, including without limitation if it violates the, For the best site experience please enable JavaScript in your browser settings, Consumers not obliged to accept vouchers for cancelled flights, Credit notes to customers who have to cancel their holidays will be Government backed, Holidays, flights, vouchers and refunds: Your questions answered, Asian chicken broth: An intense and incredibly tasty soup, Vanessa Kirby: ‘I wanted to feel like I’d lost a limb, like someone was missing’. “I booked return flights to Lisbon for my family, for June 2016, on October 29th. ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. An additional 6,888 new cases of COVID-19 have also been confirmed. “I was supposed to travel to New York in April,” said Derek O’Sullivan. Aer Lingus continues to liaise with the Department of Transport, other Government … On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. You should receive instructions for resetting your password. “My flight is cancelled and Aer Lingus have offered me two options – to rebook or a voucher,” said John McDonald. When you have reset your password, you can, Please choose a screen name. He said thousands of people who had paid for flights to the US could not travel because of restrictions. The Limerick man died on August 2, 2015 after sustaining fatal head injuries in the flat... Write CSS OR LESS and hit save. It is absolutely disgraceful.”. Please enter your email address so we can send you a link to reset your password. News ... READ MORE: Coronavirus: Italy reports 21,000 cases as Covid-19 infection rises by 20% in one day . The refunds being offered to customers have come in the form of vouchers and cash refunds, it said in a statement. The Books Quiz: Maria Edgeworth’s Castle Rackrent is set in which county? She also said it was withholding money paid out by travel agents on behalf of clients. ‘We apologise to customers but thank them for their continued patience as we work to process these requests in an expedited manner.’. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. Sep 16, 2020, 2:01 PM. “All I want is the money back on to my credit card, but that option is not included in the correspondence.”. Aer Lingus has also been accused of side-stepping refund claims from US-bound passengers by flying virtually empty planes across the Atlantic despite the fact that Irish passengers with bookings cannot travel as a result of restrictions imposed by the Trump administration. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). Therefore you are only eligible for a refund of any government taxes and charges. ‘To date we have issued over 250,000 vouchers and refunds to customers. It also did not clarify as to how many refund requests had been refused since the airline industry was decimated at the end of March. AER LINGUS AND RYANAIR have gotten rid of flight change fees for a period due to Covid-19. Many readers have contacted this newspaper to express concern about Aer Lingus’s policy on refunds. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. Aer Lingus said it was processing an “unprecedented level of refund and voucher applications together with rebooking requests”. Saver, Smart and Plus fares are non-refundable. Your screen name should follow the standards set out in our. However, passengers, tour operators and travel agents have all flagged significant issues when dealing with the airline in recent days. Passengers who purchased a ticket on or before 3 April for travel between 23 February and 31 May, can request by 31 May a change of date by 31 December, or a refund with a voucher for the same amount, valid for one year. Commenting on The Irish Times has changed. I can’t go but Aer Lingus won’t refund me. Many have been travelling up to the uplands for exercise or to enjoy the snowy conditions. The revelation from the airlines comes after Ryanair revealed to Extra.ie that it handed out over €500 million in refunds after processing just 40% of its requests so far. If you have booked via Aer Lingus you can: ... COVID 19. Aer Lingus AerClub has given a status extension of 12 months to those with membership anniversary dates between July 2, 2020 and July 31, 2021 Air Canada Aeroplan Altitude status will be extended through December 31, 2021 ; if you achieve Altitude status this year you will be able to gift that status to a friend or loved one as well Passengers whose flights have been cancelled can apply for a full refund. See all options for your booking here. Aer Lingus offers passengers alternate bookings and vouchers. The regulations — whether in the United States, United Kingdom, European Union — state clearly that you’re owed your money back if the airline cancels your flight. She said it was attempting to push people into accepting vouchers or alternate bookings instead of giving them money back. A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. The airline is obligated to give you a refund. 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With more and more cases of the novel coronavirus Covid-19 being diagnosed, it is difficult to keep track of what has become a rapidly changing situation. ... A full refund or travel credit valid on Ryanair flights for the next 12 months will also be offered. Save. Aer Lingus planning to commence transatlantic flights from UK, Nearly €19,000 in speeding fines handed out in just 5 hours on Slow Down Day, Former Taoisigh among public sector workers to have pension boosts, * Sign up to the Extra.ie survey panel to trial free products and win prizes for your opinions! AER Lingus have waived their change fees on flights booked for March, April and May amid the Covid-19 outbreak. This booking … Aer Lingus denied it was denying people refunds and said when flights were cancelled it “provides guests with information in relation to their rights under EU Regulation 261 including, the right to a refund”. Survivors of COVID-19 are around 20% more likely to suffer from subsequent mental disorders than people suffering from other illnesses, a new study has revealed. In these difficult times, a refund of €1,700 would be gratefully received.”, The new tourism campaign lets you soak up some art, visit museums and explore everything Germany has to offer, via live streams and videos. I waited until they actually cancelled the flights and then filled out their refund request form but I followed up by phone. Aer Lingus confirmed that any customers who booked flights before March 6 and planned to travel in March, April or May will now be able to move their flights without incurring any fees. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and … Ryanair and Aer Lingus are reacting to Covid-19. “They have thrown the travel agents and tour operators under the bus,” she said. As of now, neither Ryanair or Aer Lingus have cancelled flights as a result of the coronavirus outbreaks. This name will appear beside any comments you post. 1. I got an email from them giving me a choice of a travel voucher with a extra 10 per cent or I can change my dates.”, He said he does not know where he stands with his job and is “one of the thousands of people who are out of work. Bookings made with Aer Lingus If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form. US-bound passengers have struggled more because flights are not being cancelled. To comment you must now be an Irish Times subscriber. If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly. And the refund processed Quiz: Maria Edgeworth ’ s policy on refunds of claims in relation to flights over. Page of terms and conditions and are flying ghost planes across the that! Has handed back to customers through the refunds set out in our in! 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